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Privacy Policy — How We Handle Your Account Information

When you open an account with us, we collect and store the details you provide during registration, payment setup and gameplay.

Data collection scopeCookie & session trackingPayment detail handlingContact & withdrawal rightsAccount security practices

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What We Collect and Why We Need It

loto9 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We collect your registration details — email, phone number, chosen username — to verify your identity and keep your account secure. Payment information comes through Touch 'n Go, GrabPay, Boost and FPX; we see transaction metadata but not your full card or e-wallet credentials. Session cookies

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track your login state so you stay signed in while you move between the lobby, live tables and sportsbook. We log gameplay activity — game titles opened, bet sizes, win and loss rounds — to settle payouts, detect unusual patterns and comply with audit requirements where
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local law permits. We do not sell your data to third parties. We keep your details for as long as your account stays active and for the retention period required by applicable regulations after you close it. When you request account closure or data deletion, we
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process that within the timeframe local law allows, usually within thirty days. If you're in a region where data-protection rules apply, those rules govern how quickly we respond and what information we can retain.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review the personal details we hold, request changes, or ask us to delete your account information, contact our support team through any of the channels below. We aim to respond within forty-eight hours and complete data requests within the period local regulations require.

Team online

Live Chat

Open the chat widget from your account dashboard and select Privacy Inquiry from the topic menu. An agent will verify your identity with your registered email and walk you through the request process. Chat operates daily from 09:00 to 01:00 Malaysia time.

Email Support

Send your data request to our privacy address and include your registered username and email so we can match your account. We reply within two business days and may ask for one additional verification step before we release or delete information.

Phone Line

Call our Malaysia support number between 10:00 and 22:00 any day and ask the agent to flag your call as a privacy or data request. The agent will open a case reference and email you a confirmation within the hour.

DATA HANDLING

How We Secure and Manage Your Information

Your account data sits behind encryption during transmission and at rest in our database. We limit internal access to staff who need it for account verification, payment processing or fraud review.

Encryption Standards

Every page and API call runs over TLS to prevent interception. Your password is hashed before storage so even our own systems cannot reverse it. Payment tokens from Touch 'n Go, GrabPay, Boost and FPX are handled by certified processors and we see only transaction IDs.

Cookie Notice

We place session cookies to keep you logged in and preference cookies to remember your language and currency choices. We do not use third-party advertising trackers. You can clear cookies from your browser settings at any time; doing so will sign you out and reset your preferences.

Access Requests

Contact support and ask for a data export. We prepare a file listing your registration details, transaction history and gameplay logs. The export arrives by secure email within five business days, and we keep a record of the request for audit purposes.

Correction Rights

If your phone number, email or other profile detail changes, update it in your account settings or ask support to make the change for you. We apply the update immediately and send a confirmation to your new contact method to verify the change.

Retention Period

Active account data stays on file as long as you use the platform. When you close your account we keep transaction records for the period local financial and gaming regulations require, usually between five and seven years, then we delete the rest unless a legal hold applies.

Data Deletion

Submit a deletion request through support and we'll remove your personal details within thirty days, keeping only anonymised transaction logs and aggregate statistics that regulations or business continuity require. We confirm the deletion by email once complete.

Common Questions About Your Data and Privacy

Below are the questions our support team hears most often about account data, cookies, payment security and how to exercise your privacy rights. If your question is not covered here, reach out through live chat or email.

We ask for your email address, phone number and a username during sign-up. When you add a payment method we also collect the billing name and transaction metadata from Touch 'n Go, GrabPay, Boost or FPX. We do not store full card numbers or e-wallet credentials; those stay with the payment processor.

We log every game you open, the bet sizes you place, and the results of each round to calculate your balance, settle payouts and detect patterns that might indicate fraud or system errors. We also use aggregated gameplay data to understand which games are popular and to plan platform improvements.

Yes. Contact support and request a data export. We'll send you a file containing your registration details, payment history, gameplay logs and any support tickets you opened. The export usually arrives within five business days and covers everything we have on record.

We do not sell or rent your data. We share transaction details with payment processors like Touch 'n Go, GrabPay, Boost and FPX to complete deposits and withdrawals, and we may disclose information to regulators or law enforcement when local law requires it. We do not work with advertising networks or data brokers.

Email support or use live chat to request account closure and data deletion. We close the account within forty-eight hours and remove your personal details within thirty days. Transaction logs required by financial regulations stay on file for the mandatory retention period, then we delete those too.

We use session cookies to keep you logged in and preference cookies to remember your language and currency settings. We do not use third-party advertising trackers. You can block or delete cookies in your browser settings, but doing so will log you out and reset your preferences each visit.

Log in and go to your account settings. You can change your email, phone number and payment methods there. If you need help or the form does not work, contact support and we'll update the details for you within an hour and send a confirmation to your new contact method.

Privacy Policy — How We Handle Your Account Information

How to Reach Us About Your Data

Live Chat

Email Support

Phone Line

How We Secure and Manage Your Information

Encryption Standards

Cookie Notice

Access Requests

Correction Rights

Retention Period

Data Deletion

Common Questions About Your Data and Privacy

01 What personal information do you collect when I register?

02 How do you use my gameplay data?

03 Can I see the data you hold about me?

04 Do you share my information with third parties?

05 How do I delete my account and data?

06 What cookies do you use and can I disable them?

07 How do I update my contact details or payment information?

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